1. Our Commitment to Customer Satisfaction
At Squibronsrzar, we are committed to providing high-quality craft supplies and exceptional customer service. We understand that sometimes products may not meet your expectations, and we want to make the return process as straightforward as possible. This Return Policy outlines the terms and conditions for returning products purchased from our store or website.
Please read this policy carefully before making a purchase. By purchasing products from us, you acknowledge that you have read, understood, and agree to be bound by this Return Policy. If you have any questions about our return procedures, please contact us before making your purchase.
2. Return Eligibility Period
We accept returns within 14 days of the purchase date for most products. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging with all tags, labels, and accessories intact. The return period begins on the date you receive the product for online orders or the date of purchase for in-store purchases.
After the 14-day return period has expired, we are unable to offer refunds or exchanges. We recommend inspecting your purchase upon receipt and contacting us immediately if you have any concerns about the product's condition or quality.
3. Non-Returnable Items
Due to the nature of certain products, some items cannot be returned for hygiene, safety, or practical reasons. The following categories of products are not eligible for return:
Fresh flowers and perishable floral products, as these items have a limited lifespan and cannot be resold once delivered. Custom-made or personalized items that have been specifically created according to your specifications, including custom floral arrangements, engraved products, or specially ordered materials. Products that have been opened, used, or altered in any way, as we cannot verify their condition or resell them to other customers. Sale or clearance items marked as final sale, which are sold at reduced prices with the understanding that returns are not accepted. Gift cards and digital products, which cannot be returned once purchased or activated.
If you are unsure whether a product is eligible for return, please contact us before making your purchase. We will be happy to clarify our return policy for specific items.
4. Condition Requirements for Returns
To ensure that returned products can be resold and to maintain fairness for all customers, we require that all returned items meet the following conditions:
The product must be in its original, unused condition with no signs of wear, damage, or alteration. All original packaging, including boxes, bags, wrapping, and protective materials, must be included with the return. All tags, labels, instruction manuals, and accessories that came with the product must be returned. Products must be clean and free from any odors, stains, or contamination. If a product is returned in a condition that does not meet these requirements, we reserve the right to refuse the return or offer a partial refund based on the product's condition.
5. How to Initiate a Return
To initiate a return, please follow these steps:
Contact our customer service team by email at notifyuse@squibronsrzar.world or by phone at +358 9 6226 260 within 14 days of your purchase. Provide your order number, purchase date, and the reason for the return. Our team will review your request and provide you with return instructions and a return authorization number if your return is approved. Package the product securely in its original packaging, including all accessories and documentation. Clearly mark the return authorization number on the outside of the package. Return the product to our store at Mannerheimintie 5, 00100 Helsinki, Finland, or ship it to the address provided by our customer service team.
Please note that returns without prior authorization may not be accepted. We recommend using a trackable shipping method if you are mailing your return, as we are not responsible for items lost or damaged during return shipping.
6. Refund Process and Timeline
Once we receive your returned product, our team will inspect it to ensure it meets our return conditions. This inspection process typically takes 3-5 business days. If your return is approved, we will process your refund to the original payment method used for the purchase.
Refunds are typically processed within 7-10 business days after approval. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider's processing times. We will send you an email confirmation once your refund has been processed.
Please note that original shipping charges are non-refundable unless the return is due to our error, such as receiving a defective or incorrect product. If you received free shipping on your original order, the actual shipping cost may be deducted from your refund.
7. Exchanges
We currently do not offer direct exchanges. If you would like to exchange a product for a different item, size, or color, you must return the original product for a refund and place a new order for the desired item. This ensures that you receive the correct product as quickly as possible and allows us to process your request efficiently.
If you need assistance selecting an alternative product or have questions about product availability, our customer service team is happy to help. Please contact us before returning your original purchase so we can ensure the item you want is in stock.
8. Defective or Damaged Products
We take great care in packaging and shipping our products, but occasionally items may arrive damaged or defective. If you receive a product that is damaged, defective, or not as described, please contact us immediately. We will work with you to resolve the issue as quickly as possible.
For defective or damaged products, please provide photographs of the damage and the product packaging when you contact us. This helps us assess the issue and determine the best solution. We may offer a replacement, repair, or full refund depending on the circumstances. In cases where the damage or defect is our responsibility, we will cover all return shipping costs.
Please inspect your order upon receipt and report any issues within 48 hours of delivery. Claims for damaged or defective products made after this period may not be accepted, as we cannot verify when the damage occurred.
9. Incorrect Orders
If you receive an incorrect product due to an error on our part, we sincerely apologize for the inconvenience. Please contact us immediately, and we will arrange for the correct product to be sent to you at no additional cost. We will also provide a prepaid return label for you to send back the incorrect item.
We strive for accuracy in all our orders, but mistakes can occasionally happen. We appreciate your patience and understanding, and we will do everything we can to rectify the situation promptly.
10. Return Shipping Costs
Customers are responsible for paying return shipping costs unless the return is due to our error, such as receiving a defective, damaged, or incorrect product. We recommend using a trackable shipping service and purchasing shipping insurance for valuable items, as we cannot guarantee that we will receive your returned product.
If you are returning a product due to our error, we will provide you with a prepaid return shipping label or reimburse your return shipping costs upon receipt of the returned item. Please retain your shipping receipt and provide it to us when requesting reimbursement.
11. Restocking Fees
We do not charge restocking fees for most returns that meet our return conditions. However, we reserve the right to apply a restocking fee of up to 15% for returns of large or bulky items, special orders, or products that require significant processing to return to inventory. Any applicable restocking fees will be communicated to you when you initiate your return.
12. Refusal of Returns
We reserve the right to refuse returns that do not comply with this Return Policy. Returns may be refused if the product is not in its original condition, if the return period has expired, if the product is non-returnable, or if the return was not properly authorized. If a return is refused, the product will be returned to you at your expense, or you may choose to forfeit the product.
13. Consumer Rights
This Return Policy does not affect your statutory rights as a consumer under Finnish and European Union law. If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive. This right applies to distance sales and off-premises contracts.
To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You may use the contact information provided in this policy. If you exercise your right of withdrawal, we will reimburse all payments received from you, including standard delivery costs, within 14 days of receiving your returned goods or proof of return.
14. Changes to This Return Policy
We reserve the right to modify this Return Policy at any time. Any changes will be effective immediately upon posting on our website with an updated "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated Return Policy. We encourage you to review this policy periodically to stay informed of any updates.
15. Contact Us
If you have any questions about our Return Policy or need assistance with a return, please contact us:
Squibronsrzar
Mannerheimintie 5
00100 Helsinki
Finland
Email: notifyuse@squibronsrzar.world
Phone: +358 9 6226 260
Our customer service team is available Monday through Friday from 9:00 to 18:00 and Saturday from 10:00 to 16:00. We are committed to resolving any issues and ensuring your satisfaction with your purchase.